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Supply Chain Business Inputs - KPI 

Function: Customer Service KPIs 

Please select the KPIs you wish to purchase and whether you are providing your own data, then add to basket or checkout

Please note you will receive a discount for any selection where you will provide your data. If you don't have your own data available now print this screen & complete again later.

Cross-Functional KPI - DIFOT
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Description: Delivery in full on time (DIFOT) is a type of cross-functional KPI.

Cross-Functional KPI - Customer Service Measure
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Description: The customer service measure is a type of cross-functional business performance measurement. A customer service measure could include credits, damages, and reason code analysis for DIFOT failures.

Measure Customer Service Performance Against standard Regularly
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Description: This KPI identifies whether customer service performance is measured against standard regularly.

Customer Service KPIs used - No. of Customer Claims
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Description: Check how many companies use this KPI (No. of Customer Claims) to manage / monitor customer service.

Customer Service KPIs used - No. of Customer Complaints
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Description: Check how many companies use this KPI (No. of Customer Complaints) to manage / monitor customer service.

Customer Service KPIs used - Customer Profitability
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Description: Check how many companies use this KPI (Customer Profitability) to manage / monitor customer service.

Customer Service KPIs used - Cost per Delivery per Customer
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Description: Check how many companies use this KPI (Cost per Delivery per Customer) to manage / monitor customer service.

Customer Service KPIs used - Customer Orders Delivered in Full
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Description: Check how many companies use this KPI (Customer Orders Delivered in Full) to manage / monitor customer service.

Customer Service KPIs used - Customer Orders Delivered On Time
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Description: Check how many companies use this KPI (Customer Orders Delivered On Time) to manage / monitor customer service.

Customer Service KPIs used - Invoice Accuracy
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Description: Check how many companies use this KPI (Invoice Accuracy) to manage / monitor customer service.

Customer Service KPIs used - Correct Documentation
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Description: Check how many companies use this KPI (Correct Documentation) to manage / monitor customer service.

Customer Service KPIs used - Responsiveness
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Description: Check how many companies use this KPI (Responsiveness) to manage / monitor customer service.

Customer Service KPIs used - Sales Forecasting Accuracy
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Description: Check how many companies use this KPI (Sales Forecasting Accuracy) to manage / monitor customer service.

Customer Service KPIs used - First Request Versus Negotiated
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Description: Check how many companies use this KPI (First Request Versus Negotiated) to manage / monitor customer service.
 

Please note : When your providing your own data the system will check the validity of your data for your industry sector
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