Benchmarking Success

Supply Chain Business Inputs - Evaluation Tools

Function: Customer Service KPIs

Please select the KPIs you wish to purchase and whether you are providing your own data, then add to basket or checkout

Please note you will receive a discount for any selection where you will provide your data. If you don't have your own data available now print this screen & complete again later.

Quantify Stockout Related Costs

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Description: This KPI indentifies whether a company quantifies the internal (direct ) and other(indirect) costs associated with a stockouts, such as lost sales, reduced loyalty, and cost to correct.

Customer Research into Service Performance

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Description: Check how many companies conduct research into customer perceptions of your service performance.

Use Customer Research to Develop SC Strategies

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Description: Check how many companies use the customer research results of your service performance to redesign your supply chain and/or develop relevant performance measures.

Please note : When your providing your own data the system will check the validity of your data for your industry sector